Our Care

How we care for your loved ones…

We model our services and care standards on specialists in person-centred dementia care, such as Professor Dawn Brooker, director of the University of Worcester’s Association for Dementia Studies and an internationally recognised expert in person-centred dementia care.

Person-centred dementia care is about focusing on the individual, not the illness. At St Andrew’s Care Homes we take time to get to know our residents, to find out who they are and about their life experiences. We want to know what makes them feel happy, safe and fulfilled.

As dementia carers, it’s our duty – and privilege – to provide warmth and respect and to balance safety with independence.

We aim to provide as many opportunities as we can for residents to be active and to help them lead a life that is meaningful, occupied and fulfilling. We’re also committed to engaging our residents with the local community – through inviting organisations into our homes and, where appropriate, planning short outings.

In consultation with relatives, every resident is given a personalised care plan that’s tailored to their own medical, social and emotional needs. The care plan is regularly reviewed, with input invited and welcomed from both the resident and their family.

 

To find out more about how we can care for your loved one, call us on 01234 333870 or drop us a line

OUR VALUE STATEMENT

We and our residents agree that St Andrew’s Care Homes is a place where…

Everyone is respected
Everyone is listened to
Everyone is empowered
Everyone is appreciated
Everyone is safe

It’s a place that has dignity, trust, kindness, compassion and integrity at its heart

It’s a place you can call home!

‘It was obvious from our observations that people were treated with kindness and compassion… Staff were able to tell us about each individual, for example, their likes and dislikes, background and family. We saw that staff spent time with people, either sitting chatting or whilst carrying out tasks. There was light-hearted banter between staff and people using the service, this was enjoyed by both.’

Quality Care Commission Report, Elcombe House, May 2017